ADVISORY SERVICES

Accelerate Your Customer Experience Transformation

 

Compellon’s Advisory Services can help guide you on your journey and ensure that your data are actionable.

Program Foundation

Current State Assessment

This assessment, which is to be completed by executives and key stakeholders, gauge’s the organization’s readiness for a customer experience transformation. If there are enough responses to the assessment, Compellon20|20 can be used to predict outcomes and prescribe next best actions.

Program Design

Our Services team can assist you with defining and designing your customer listening program to ensure a solid foundation is in place for a successful transformation. This engagement covers all of the key components of a successful program, including executive commitment, governance, culture, data analysis, operationalizing feedback, adoption techniques, communication planning and more.

Survey Design

Survey Design for Prescriptive Success

If you don’t ask the right survey questions, your customer experience improvement efforts will fall flat. Engage Compellon’s Services team to not only design your surveys for optimal listening but also to ensure feedback yields actionable predictive and prescriptive outputs.

Survey Review for Prescriptive Success

Have existing surveys whose feedback you’d like to analyze in Compellon20|20? We can review existing surveys, including analyzing historical data in Compellon20|20 to identify relevant questions, to ensure that they yield actionable predictive and prescriptive outputs.

Mapping Workshop

Feedback Mapping

Are various departments around the company listening to customers in a disparate way? Have you been thinking about centralizing them all? We will guide you to capture and document all customer listening posts throughout the organization, helping you to identify both gaps and overlaps in your listening efforts.

Journey Mapping

Compellon’s Services team will guide you in documenting what the customer is doing, thinking, and feeling as she tries to complete some task with your organization. In doing so, we’ll help you identify where the journey is falling down, where it’s going well, and where you need to listen in order to better understand customer needs and expectations.

Data Workshops

Data Preparation

We love the saying: “garbage in, garbage out.” Enlist our team to conduct a data preparation workshop, during which we’ll ensure that your data are configured, cleaned and consistent for ingestion into Compellon20|20 allowing for a quick and easy identification of answers and best next actions to take.

Customized Modeling

During this workshop, Compellon’s Services professionals will instruct you on the proper steps to take to prepare data, iterations and interpretation of data discovery, and proper interpretation of predictive results.

Transform the Experience

Action Planning Workshop

Compellon20|20 delivers outputs designed for consumption directly by Customer Experience professionals without having to translate reams of statistics and charts. If you need help operationalizing Compellon20|20’s prescribed action, our Services team will help you develop an action plan, assign responsibility and accountability, and measure outcomes of those actions.

Download the Advisory Services Datasheet.

Work with our Services team to ensure that your data is actionable – and acted upon!