Reduce Mean Time to Resolution for NOC

The Client Challenge

Service Provider had long downtime for alarms resolutions because network agents rely on personal experience to troubleshoot, which is extremely time-consuming, highly inefficient, and entirely agent-dependent.

The Compellon Approach

Compellon 20|20 enhanced agent productivity by creating a solution that learns from highly-experienced agents’ actions and allows new and inexperienced agents to be equally effective.

The Results

Service Provider can now improve mean time to resolution, time to restore services and ensure effective utilization of field technicians – saving costs and time.

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