Reduce Mean Time to Resolution for NOC
The Client Challenge
Service Provider had long downtime for alarms resolutions because network agents rely on personal experience to troubleshoot, which is extremely time-consuming, highly inefficient, and entirely agent-dependent.
The Compellon Approach
Compellon 20|20 enhanced agent productivity by creating a solution that learns from highly-experienced agents’ actions and allows new and inexperienced agents to be equally effective.
Service Provider can now improve mean time to resolution, time to restore services and ensure effective utilization of field technicians – saving costs and time.