The following is the final post in a five-part series on how 1-800 CONTACTS uses Compellon20|20 to drive change within their organization.

The following is the fourth post in a five-part series on how 1-800 CONTACTS uses Compellon20|20 to drive change within their organization. Thank you to Neil Wieloch, PhD, Director, Marketing Strategy and Insights, for writing these posts and for sharing 1-800 CONTACTS’ successes with us. In case you missed them, the first post in this series was about identifying the drivers of churn, the second one was about creating predictive variables, and the third one was about unifyin

The following is the second post in a five-part series on how 1-800 CONTACTS uses Compellon20|20 to drive change within their organization. Thank you to Neil Wieloch, PhD, Director, Marketing Strategy and Insights, for writing these posts and for sharing 1-800 CONTACTS’ successes with us. In case you missed it, the first post in this series was about identifying the drivers of churn. Does NPS really tell you anything? Most organizations utilize similar post-transactional surv

The following is the first post in a five-part series on how 1-800 CONTACTS uses Compellon20|20 to drive change within their organization. Thank you to Neil Wieloch, PhD, Director, Marketing Strategy and Insights, for writing these posts and for sharing 1-800 CONTACTS’ successes with us. It’s not me – it’s you: Why do customers who have had a great experience not return? Since 2005, 1-800 CONTACTS had been looking to identify the drivers of customer churn. On two different oc

RANCHO SANTA MARGARITA, Calif. – October 18, 2016 – (BUSINESS WIRE) – Compellon™, developer of breakthrough prescriptive analytics software that quickly and easily delivers immediately-actionable intelligence, today announced integration with Apache Hive™ on its Compellon20|20 analytics platform. Hive is a data warehouse system and query execution engine for Hadoop that facilitates and simplifies the analysis of large datasets residing in distributed storage. “This web-based